Refund Policy

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all paid plans. If you are not satisfied with our service within the first 7 days of your subscription, you can request a full refund by contacting our support team.

2. Eligibility

To be eligible for a refund, the following conditions must be met:

• The refund request is made within 7 days of the initial payment
• Your account has not violated our Terms of Service
• You have not previously received a refund for the same subscription

3. Non-Refundable Items

The following are not eligible for refunds:

• Conversation credits that have already been consumed
• Add-on purchases (extra numbers, additional team seats)
• Payments made more than 7 days ago
• Accounts terminated due to policy violations

4. How to Request a Refund

To request a refund, please email our support team at support@engagix.io with your account email and reason for the refund request. We will process your request within 5-7 business days.

5. Cancellation

You can cancel your subscription at any time from your account settings. Upon cancellation, you will retain access to your plan until the end of your current billing period. No partial refunds are provided for unused time after the 7-day guarantee period.

6. Refund Processing

Approved refunds will be processed to the original payment method within 5-7 business days. Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

7. Contact

For refund-related queries, contact us at support@engagix.io or reach out through the in-app chat support.